Shipping Policy
Last updated: July 23, 2025
Whether you're shopping from home or for a business, The Printers Supply is committed to delivering your orders quickly for the best possible rate.
Please review our shipping policy below for details on order processing times, shipping methods, costs and transit time estimates.
Free Shipping
Orders over $200 ship by UPS Standard Ground FOR FREE!
Free shipping is applicable to orders over $200 (before applicable taxes) being shipped in Canada. Some exclusions apply, including remote locations and/or areas with higher-than-normal shipping fees. Free shipping does not apply to printer devices and accessories.
Low-Cost, Flat Rate Shipping
Low-cost flat rate delivery options:
UPS Standard Ground (Canada) for $9.75
Local Delivery (Cornwall, ON) for $5.00
Everyday low cost, flat rate shipping options are applicable to orders totaling less than $200 (before applicable taxes) being shipped in Canada. Some exclusions apply, including remote locations and areas with higher-than-normal shipping fees. Free shipping does not apply to printer devices and accessories.
Order Processing Times
Orders are typically processed and shipped within 1-2 business days.
Processing times may vary depending on product availability and order volume. Bulk orders and heavy items (printers) sometimes requires additional packaging and special shipping arrangements that can take between 2-3 business days to process.
When your order is received, we'll review it and send you a confirmation email. We'll advise you if we anticipate any delays in shipping your order.
Under normal circumstances and when ordered items are in stock:
- Orders received and confirmed before 1:00 P.M. EST are processed & shipped on the same day.
- Orders received and confirmed after 1:00 P.M. EST, on weekends or holidays will be processed & shipped on the next business day.
Shipping Methods
We offer flexible and affordable shipping methods to ensure your order arrives quickly and securely. Choose the option that best fits your needs at checkout.
Standard Flat Rate Shipping
Our most cost-effective shipping options for non-urgent deliveries. Ideal for customers looking to save on shipping.
UPS Standard Ground
Standard 1-7 Business Days
Domestic (Within Canada)
Flat Rate: $9.75
- 1-2 Business Days* in ON & QC
- 3-5 Business Days* in AB & BC
Local Delivery
As Soon As Next Day
Cornwall, ON - K6H, K6J, K6K
Flat Rate: $5.00
- 1-2 Business Days* to Commercial
- 2-3 Business Days* to Residential
Expedited Shipping
For faster delivery, choose an expedited shipping option. Perfect for time-sensitive orders.
Purolator Ground (Faster)
Within 2-4 Business Days
Anywhere in Canada
Rates Calculated At Checkout
Purolator Express (Fastest)
Within 1 Business Day
Anywhere in Canada
Rates Calculated At Checkout
* Delivery/transit times are estimates and are not guaranteed. Actual delivery may take longer. Shipping delivery/transit time begins after your order has been picked up by the courier. Courier delivery/transit time is outside of our control and can vary based on location, weather and other factors.
If your shipment is delayed, please refer to the Shipping Delays section.
Tracking Your Order
Once your order ships, you will receive a confirmation email including a tracking number for your shipment.
You can track the status of your shipment using the tracking link provided in your shipping confirmation email. Alternatively, you can log in to your account on our website and view your order status.
Shipping Delays
While we strive to ensure the timely delivery of your order, delays can arise. We are not responsible for delays caused by couriers, weather conditions or any other unforeseen circumstances.
If your tracking number shows no updates after 48 hours, or your package is significantly delayed, please contact us. We’ll work with the courier to resolve the issue and keep you informed.
Damaged Or Missing Items
We take great care in packing your order securely, but if your item arrives damaged, we’re here to help.
Reporting Damaged Items
If you receive a damaged item, please contact us within 5 business days of delivery. To assist with a prompt resolution, include the following:
- Your order number
- A description of the damage
- Photos of the damaged item and packaging
Reporting Missing Items
If you receive your package and an item is missing, please contact us within 5 business days of delivery. Be sure to include:
- Your order number
- The name or SKU of the missing item
- A brief description of the issue
Resolution Options
Once we review the details, we’ll offer one of the following solutions based on the situation:
- A replacement of the damaged item
- A refund (partial or full)
- Store credit for future purchases
In some cases, we may require the damaged item to be returned before a replacement or refund is issued. We’ll cover any return shipping costs if applicable.
Important Notes
- Damage must be reported promptly. Claims made after the 5-day window may not be eligible.
- Items damaged due to misuse or improper handling after delivery are not covered.
Questions?
If you have any questions about your order or our shipping policy, feel free to contact us.
Important Information
- We are not responsible for any orders returned to us due to typing errors in the shipping address, unless the order was placed by one of our agents.
- We do not refund shipping charges. Please refer to our return & refund policy for more information.
- Once an order leaves our warehouse it becomes the responsibility of the courier. The courier is responsible for any unforeseen delays in your order's arrival.
- Locations with higher than normal shipping costs, that are far from a courier's hub or that are infrequently served by couriers are excluded from free shipping.
- We currently ship within Canada, including all provinces and territories.Â
- International shipping is available to select countries. Customs duties or import taxes are the customer's responsibility.
- We do not ship to P.O. boxes at this time.